Friday, July 17, 2009

Author Spotlight: Alan Faust and The Spies of Warsaw


An autumn evening in 1937. A German engineer arrives at the Warsaw railway station. Tonight, he will be with his Polish mistress; tomorrow, at a workers’ bar in the city’s factory district, he will meet with the military attaché from the French embassy. Information will be exchanged for money. So begins The Spies of Warsaw, the brilliant new novel by Alan Furst, lauded by the New York Times as “America’s preeminent spy novelist.”

War is coming to Europe. French and German intelligence operatives are locked in a life-and-death struggle on the espionage battlefield. At the French embassy, the new military attaché, Colonel Jean-Francois Mercier, a decorated hero of the 1914 war, is drawn into a world of abduction, betrayal, and intrigue in the diplomatic salons and back alleys of Warsaw. At the same time, the handsome aristocrat finds himself in a passionate love affair with a Parisian woman of Polish heritage, a lawyer for the League of Nations.

Colonel Mercier must work in the shadows, amid an extraordinary cast of venal and dangerous characters–Colonel Anton Vyborg of Polish military intelligence; the mysterious and sophisticated Dr. Lapp, senior German Abwehr officer in Warsaw; Malka and Viktor Rozen, at work for the Russian secret service; and Mercier’s brutal and vindictive opponent, Major August Voss of SS counterintelligence. And there are many more, some known to Mercier as spies, some never to be revealed.

Alan Furst is widely recognized as the master of the historical spy novel. Now translated into seventeen languages, he is the bestselling author of Night Soldiers, Dark Star, The Polish Officer, The World at Night, Red Gold, Kingdom of Shadows, Blood of Victory, Dark Voyage, and The Foreign Correspondent. Born in New York, he now lives in Paris and on Long Island.

You can visit his website at http://alanfurst.net/index.htm.

EXCERPT:

HOTEL EUROPEJSKI

In the dying light of an autumn day in 1937, a certain Herr Edvard Uhl, a secret agent, descended from a first-class railway carriage in the city of Warsaw. Above the city, the sky was at war; the last of the sun struck blood-red embers off massed black cloud, while the clear horizon to the west was the color of blue ice. Herr Uhl suppressed a shiver; the sharp air of the evening, he told himself. But this was Poland, the border of the Russian steppe, and what had reached him was well beyond the chill of an October twilight.

A taxi waited on Jerozolimskie street, in front of the station. The driver, an old man with a seamed face, sat patiently, knotted hands at rest on the steering wheel. "Hotel Europejski," Uhl told the driver. He wanted to add, and be quick about it, but the words would have been in German, and it was not so good to speak German in this city. Germany had absorbed the western part of Poland in 1795-Russia ruled the east, Austria-Hungary the southwest corner-for a hundred and twenty-three years, a period the Poles called "the Partition," a time of national conspiracy and defeated insurrection, leaving ample bad blood on all sides. With the rebirth of Poland in 1918, the new borders left a million Germans in Poland and two million Poles in Germany, which guaranteed that the bad blood would stay bad. So, for a German visiting Warsaw, a current of silent hostility, closed faces, small slights: we don't want you here.

Nonetheless, Edvard Uhl had looked forward to this trip for weeks. In his late forties, he combed what remained of his hair in strands across his scalp and cultivated a heavy dark mustache, meant to deflect attention from a prominent bulbous nose, the bulb divided at the tip. A feature one saw in Poland, often enough. So, an ordinary- looking man, who led a rather ordinary life, a more-than-decent life, in the small city of Breslau: a wife and three children, a good job- as a senior engineer at an ironworks and foundry, a subcontractor to the giant Rheinmetall firm in Düsseldorf-a few friends, memberships in a church and a singing society. Oh, maybe the political situation- that wretched Hitler and his wretched Nazis strutting about-could have been better, but one abided, lived quietly, kept one's opinions to oneself; it wasn't so difficult. And the paycheck came every week. What more could a man want?

Instinctively, his hand made sure of the leather satchel on the seat by his side. A tiny stab of regret touched his heart. Foolish, Edvard, truly it is. For the satchel, a gift from his first contact at the French embassy in Warsaw, had a false bottom, beneath which lay a sheaf of engineering diagrams. Well, he thought, one did what one had to do, so life went. No, one did what one had to do in order to do what one wanted to do-so life really went. He wasn't supposed to be in Warsaw; he was supposed, by his family and his employer, to be in Gleiwitz-just on the German side of the frontier dividing German Lower Silesia from Polish Upper Silesia-where his firm employed a large metal shop for the work that exceeded their capacity in Breslau. With the Reich rearming, they could not keep up with the orders that flowed from the Wehrmacht. The Gleiwitz works functioned well enough, but that wasn't what Uhl told his bosses. "A bunch of lazy idiots down there," he said, with a grim shake of the head, and found it necessary to take the train down to Gleiwitz once a month to straighten things out.

And he did go to Gleiwitz-that pest from Breslau, back again!-but he didn't stay there. When he was done bothering the local management he took the train up to Warsaw where, in a manner of speaking, one very particular thing got straightened out. For Uhl, a blissful night of lovemaking, followed by a brief meeting at dawn, a secret meeting, then back to Breslau, back to Frau Uhl and his more-than-decent life. Refreshed. Reborn. Too much, that word? No. Just right.

Uhl glanced at his watch. Drive faster, you peasant! This is an automobile, not a plow. The taxi crawled along Nowy Swiat, the grand avenue of Warsaw, deserted at this hour-the Poles went home for dinner at four. As the taxi passed a church, the driver slowed for a moment, then lifted his cap. It was not especially reverent, Uhl thought, simply something the man did every time he passed a church.

At last, the imposing Hotel Europejski, with its giant of a doorman in visored cap and uniform worthy of a Napoleonic marshal. Uhl handed the driver his fare-he kept a reserve of Polish zloty in his desk at the office-and added a small, proper gratuity, then said "Dankeschön." It didn't matter now, he was where he wanted to be. In the room, he hung up his suit, shirt, and tie, laid out fresh socks and underwear on the bed, and went into the bathroom to have a thorough wash. He had just enough time; the Countess Sczelenska would arrive in thirty minutes. Or, rather, that was the time set for the rendezvous; she would of course be late, would make him wait for her, let him think, let him anticipate, let him steam.

And was she a countess? A real Polish countess? Probably not, he thought. But so she called herself, and she was, to him, like a countess: imperious, haughty, and demanding. Oh how this provoked him, as the evening lengthened and they drank champagne, as her mood slid, subtly, from courteous disdain to sly submission, then on to breathless urgency. It was the same always, their private melodrama, with an ending that never changed. Uhl the stallion-despite the image in the mirrored armoire, a middle-aged gentleman with thin legs and potbelly and pale chest home to a few wisps of hair-demonstrably excited as he knelt on the hotel carpet, while the countess, looking down at him over her shoulder, eyebrows raised in mock surprise, deigned to let him roll her silk underpants down her great, saucy, fat bottom. Noblesse oblige. You may have your little pleasure, she seemed to say, if you are so inspired by what the noble Sczelenska bloodline has wrought. Uhl would embrace her middle and honor the noble heritage with tender kisses. In time very effective, such honor, and she would raise him up, eager for what came next.

He'd met her a year and a half earlier, in Breslau, at a Weinstube where the office employees of the foundry would stop for a little something after work. The Weinstube had a small terrace in back, three tables and a vine, and there she sat, alone at one of the tables on the deserted terrace: morose and preoccupied. He'd sat at the next table, found her attractive-not young, not old, on the buxom side, with brassy hair pinned up high and an appealing face-and said good evening. And why so glum, on such a pleasant night?

She'd come down from Warsaw, she explained, to see her sister, a family crisis, a catastrophe. The family had owned, for several generations, a small but profitable lumber mill in the forest along the eastern border. But they had suffered financial reverses, and then the storage sheds had been burned down by a Ukrainian nationalist gang, and they'd had to borrow money from a Jewish speculator. But the problems wouldn't stop, they could not repay the loans, and now that dreadful man had gone to court and taken the mill. Just like them, wasn't it.

After a few minutes, Uhl moved to her table. Well, that was life for you, he'd said. Fate turned evil, often for those who least deserved it. But, don't feel so bad, luck had gone wrong, but it could go right, it always did, given time. Ah but he was sympathique, she'd said, an aristocratic reflex to use the French word in the midst of her fluent German. They went on for a while, back and forth. Perhaps some day, she'd said, if he should find himself in Warsaw, he might telephone; there was the loveliest café near her apartment. Perhaps he would, yes, business took him to Warsaw now and again; he guessed he might be there soon. Now, would she permit him to order another glass of wine? Later, she took his hand beneath the table and he was, by the time they parted, on fire.

Ten days later, from a public telephone at the Breslau railway station, he'd called her. He planned to be in Warsaw next week, at the Europejski, would she care to join him for dinner? Why yes, yes she would. Her tone of voice, on the other end of the line, told him all he needed to know, and by the following Wednesday-those idiots in Gleiwitz had done it again!-he was on his way to Warsaw. At dinner, champagne and langoustines, he suggested that they go on to a nightclub after dessert, but first he wanted to visit the room, to change his tie.

And so, after the cream cake, up they went.

For two subsequent, monthly, visits, all was paradise, but, it turned out, she was the unluckiest of countesses. In his room at the hotel, brassy hair tumbled on the pillow, she told him of her latest misfortune. Now it was her landlord, a hulking beast who leered at her, made chk-chk noises with his mouth when she climbed the stairs, who'd told her that she had to leave, his latest girlfriend to be installed in her place. Unless . . . Her misty eyes told him the rest.

Never! Where Uhl had just been, this swine would not go! He stroked her shoulder, damp from recent exertions, and said, "Now, now, my dearest, calm yourself." She would just have to find another apartment. Well, in fact she'd already done that, found one even nicer than the one she had now, and very private, owned by a man in Cracow, so nobody would be watching her if, for example, her sweet Edvard wanted to come for a visit. But the rent was two hundred zloty more than she paid now. And she didn't have it.

A hundred reichsmark, he thought. "Perhaps I can help," he said. And he could, but not for long. Two months, maybe three-beyond that, there really weren't any corners he could cut. He tried to save a little, but almost all of his salary went to support his family. Still, he couldn't get the "hulking beast" out of his mind. Chk-chk.

The blow fell a month later, the man in Cracow had to raise the rent. What would she do? What was she to do? She would have to stay with relatives or be out in the street. Now Uhl had no answers. But the countess did. She had a cousin who was seeing a Frenchman, an army officer who worked at the French embassy, a cheerful, generous fellow who, she said, sometimes hired "industrial experts." Was her sweet Edvard not an engineer? Perhaps he ought to meet this man and see what he had to offer. Otherwise, the only hope for the poor countess was to go and stay with her aunt.

And where was the aunt?

Chicago.

Now Uhl wasn't stupid. Or, as he put it to himself, not that stupid. He had a strong suspicion about what was going on. But-and here he surprised himself-he didn't care. The fish saw the worm and wondered if maybe there might just be a hook in there, but, what a delicious worm! Look at it, the most succulent and tasty worm he'd ever seen; never would there be such a worm again, not in this ocean. So . . .

He first telephoned-to, apparently, a private apartment, because a maid answered in Polish, then switched to German. And, twenty minutes later, Uhl called again and a meeting was arranged. In an hour. At a bar in the Praga district, the workers' quarter across the Vistula from the elegant part of Warsaw. And the Frenchman was, as promised, as cheerful as could be. Likely Alsatian, from the way he spoke German, he was short and tubby, with a soft face that glowed with self-esteem and a certain tilt to the chin and tension in the upper lip that suggested an imminent sneer, while a dapper little mustache did nothing to soften the effect. He was, of course, not in uniform, but wore an expensive sweater and a blue blazer with brass buttons down the front.

"Henri," he called himself and, yes, he did sometimes employ "industrial experts." His job called for him to stay abreast of developments in particular areas of German industry, and he would pay well for drawings or schematics, any specifications relating to, say, armament or armour. How well? Oh, perhaps five hundred reichsmark a month, for the right papers. Or, if Uhl preferred, a thousand zloty, or two hundred American dollars-some of his experts liked having dollars. The money to be paid in cash or deposited in any bank account, in any name, that Uhl might suggest.

The word spy was never used, and Henri was very casual about the whole business. Very common, such transactions, his German counterparts did the same thing; everybody wanted to know what was what, on the other side of the border. And, he should add, nobody got caught, as long as they were discreet. What was done privately stayed private. These days, he said, in such chaotic times, smart people understood that their first loyalty was to themselves and their families. The world of governments and shifty diplomats could go to hell, if it wished, but Uhl was obviously a man who was shrewd enough to take care of his own future. And, if he ever found the arrangement uncomfortable, well, that was that. So, think it over, there's no hurry, get back in touch, or just forget you ever met me.

And the countess? Was she, perhaps, also an, umm, "expert"?

From Henri, a sophisticated laugh. "My dear fellow! Please! That sort of thing, well, maybe in the movies."

So, at least the worm wasn't in on it.

Back at the Europejski-a visit to the new apartment lay still in the future-the countess exceeded herself. Led him to a delight or two that Uhl knew about but had never experienced; her turn to kneel on the carpet. Rapture. Another glass of champagne and further novelty. In time he fell back on the pillow and gazed up at the ceiling, elated and sore. And brave as a lion. He was a shrewd fellow-a single exchange with Henri, and that thousand zloty would see the countess through her difficulties for the next few months. But life never went quite as planned, did it, because Henri, not nearly so cheerful as the first time they'd met, insisted, really did insist, that the arrangement continue.

And then, in August, instead of Henri, a tall Frenchman called André, quiet and reserved, and much less pleased with himself, and the work he did, than Henri. Wounded, Uhl guessed, in the Great War, he leaned on a fine ebony stick, with a silver wolf's head for a grip.

From the Hardcover edition.
Excerpted from The Spies of Warsaw by Alan Furst Copyright © 2008 by Alan Furst. Excerpted by permission of Random House Trade Paperbacks, a division of Random House, Inc. All rights reserved. No part of this excerpt may be reproduced or reprinted without permission in writing from the publisher.

Wednesday, July 15, 2009

Visit The Kids Book Connection--NEW BLOG!!!


Considering that my first Christian children's book will be released by Guardian Angel Publishing next fall, and because the number of children's, young adult and teen fiction books we review continues to increase, I began a new blog.

Please visit The Kids Book Connection. While I admit that WordPress is not my favorite, I wanted to give it a try. Maybe if I use it more I will come to like it as much as Blogger.

I am in the process of adding old reviews from this site to The Kids Book Connection. I will leave the old reviews here, but once they are all copied to The Kids Book Connection I will no longer be posting reviews of children's, young adult and teen fiction books on this site.

The Kids Book Connection...where readers and children's authors connect!

Carolyn Wada and For Cory's Sake


Today's special guest is Carolyn Wada, author of For Cory's Sake.

The planet of Cory has been enslaved by Fear, by the threat of an end to their world. Roci's outward life typifies the plight of the Coryan people: he has no family; he has been forced into slavery; people are attempting to control him with both the threat and reality of physical violence. Roci is distinct, though, in that he has decided to live in a place he can control—in vivid imaginary lives and worlds which he has created within the untouchable space of his mind. He believes in families though he has never had one, and he believes in compassionate people willing to make sacrifices to save those who cannot save themselves.

William Bentler is a kind and quietly courageous father of seven. He cares deeply about the plight of the Coryan people, and has spent his adult lifetime trying to raise awareness of their plight among the civilian occupiers. He does this by publishing articles, essays and stories about the heart-wrenching realities of indigenous Coryan life. He also strove to teach compassion and sacrifice to his children throughout their lives.

When the oppressors appoint a new leader, the sacrificial toll on William's life rises to a new and very exacting level. Published dissent is now punished with physical, escalating penalties paralleling those given to the slaves. But William continues to write and publish, and then watches in distress (though with a little pride) as two of his children choose his lifestyle as well.

William's compassion and quiet courage eventually attract a valuable and unexpected ally. The family and their valuable friend struggle onwards—making choices and sacrifices, taking risks, accepting almost unbearable consequences. In the end, they learn how to gain freedom by conquering Fear . . . for Cory's Sake.

I've asked Carolyn to address the connection between her book and her concern for those children suffering from child abuse. Here's what she has to say:

I've been asked to write about how my concern for the problem of child abuse worked itself into the plot of For Cory's Sake. I've decided to hit on a few main themes from the development and background parts of For Cory's Sake (i.e. to avoid spoilers), and use illustrative examples from both my fantasy and the real world.

Theme #1—THE USE OF FEAR AS A MEANS OF CONTROL:

“I am sure,” said William, “that you are familiar with the force that is enslaving Cory?”

Kerry nodded and said, “The Bomb. The Ultimate Threat. The Bomb is Fear—Absolute Fear.”

The planet of Cory has been enslaved by a threat, by the threat of a Bomb that could quite literally end their world.

Now, a possible from the real world: “If you tell [about the abuse] 'they' will take you away, and you will never see your mommy again.” Said to a young child, this is a threat of an end to the world!

Theme #2—THE USE OF VIOLENCE AS A MEANS OF CONTROL:

“every infraction must be resolved with a punishment . . . combat every character flaw with escalating punishment until it's fixed. I think Captain Prackerd actually believes the planet will stop spinning if he allows people to speak against the government without retribution.”

In For Cory's Sake, the assumption of power by one violent man (Captain Prackerd) has a profound effect on the lives of those under him.

From the real world: Have you ever run into someone who believes it is his God-given duty to control his children with beatings? I have. Such a belief, in a person in power, has hard, far-reaching consequences for the little lives under him.

Theme #3—THE NEED FOR A “VOICE”:

[Cory's] voice is stopped by a heavy threat, which presses constantly down upon its mouth like a suffocating blanket. . . . We are Cory's mouthpiece, we are its transplanted voice.

These words were written by Weston Bentler, in his first published work as a “lightning rod.” The lightning rods are a very important group in For Cory's Sake. Most of the non-natives on Cory simply ignore the plight of the enslaved Coryans. The lightning rods are the only group speaking for the Coryans, who are in such a position that they CANNOT speak for themselves.

In the real world, many children are in need of adults to be their champions, to help them find or to be their voice. Children are at a disadvantage in experience, knowledge, options, access—really everything except innocence. Which brings us to . . .

Theme #4—THE INFORMATION GAP:

An information gap, the struggle to bridge it, and the consequences of both the gap and the bridging, make up the big, plot-driving theme of For Cory's Sake. I cannot give you the size of the information gap without giving away the climactic major plot twist of the story—but it is huge, and it is important. It is responsible for years of struggle and years of regret, and freedom comes only when it is bridged.

Abused children often suffer from an information gap. It appalls me how many years can be lost when a child does not know certain things. My body is my own. I can tell someone. I have rights, I have options, and I know what they are. Children need to know these things, and much heartbreak would be averted if all did.

I personally would like to better support the real-world people who work as champions for oppressed children: freeing them from violence and fear, giving them a voice, and helping them move from the chains of darkness into hopeful light. ALL author's royalties, from sales of For Cory's Sake, are and will be donated to organizations that provide services to abused, neglected or exploited children. This commitment was published with the book; it is printed on the back cover of For Cory's Sake.

The National Child Abuse Hotline, for the United States, Canada, Puerto Rico, the U.S. Virgin Islands and Guam, is 1-800-4-A-CHILD.

Carolyn Wada is the oldest of seven children raised by two wonderful, supportive parents. She has a deep interest in children's issues. In particular, she is interested in supporting organizations that help child survivors of abuse.

More information about this aspect can be found via www.outskirtspress.com/ForCorysSake.

Tuesday, July 14, 2009

Beyond the Code of Conduct by K.M. Daughters -- Book Review


Looking for romance? Looking for suspense? Looking for an outstanding book with tons of conflict and complex characters?

You'll find all that and more in Beyond the Code of Conduct, the second book in the Sullivan Boys series by the sister writing team known as K.M. Daughters.

A vicious attack on Bobbie Leighton's life destroyed her relationship with Joe Sullvian and left Joe permanently impaired. Now an FBI agent working in New York, Bobbie returns to Chicago to discuss the possibility that a baby trafficking case she is working on may have a connection to Joe's brother's murder.

Joe is determined to find out why Jimmy died and to bring his killer to justice. Joe and Bobbie go undercover as a rich cattle rancher and his arm candy wife looking to adopt a baby from a slick Park Avenue lawyer. Forced to live with one another day by day, Joe and Bobbie struggle to resist their feelings for one another. Can they overcome their past? And can they bring a murderer to justice before they become the next target on a killer's victims list?

Romantic suspense just doesn't get any better than this! I had not read the first installment of the Sullivan Boys series by K.M. Daughters, but as soon as I finished Beyond the Code of Conduct, I begged the authors to send me that book, titled Against Doctor's Orders. I can't wait to read it because if it is anything like Beyond the Code of Conduct, I will instantly love it.

Beyond the Code of Conduct opens with Bobbie showing up at Jimmy Sullivan's funeral and getting an icy reception from Joe. The authors immediately draw you right into the conflict and it doesn't stop until the very end. These characters are pushed beyond their limits every step of the way. You feel that pull between Joe and Bobbie, that fine line they walk between just working together and resisting the temptation to be together in a more meaningful way. You witness how much of an obstacle their past remains. And you want them to nab the bad guy as much as they do.

I've now read the last chapter three times and each time it gets better, is more touching and even more satisfying than the first.

While the strength of this book is definitely its complex characters, the gripping story keeps you turning page after page. I couldn't put the book down. I read it cover to cover in one night. At 180 pages, it's the perfect book to take on vacation or to read on a long car ride.

Beyond the Code of Conduct is romantic, it's filled with suspense, and its one book that I would love to read again.


Title: Beyond the Code of Conduct
Author: K.M. Daughters
Publisher: The Wild Rose Press
ISBN: 1-60154-544-4
SRP: $10.99

Three Steps to Transformation by Dave Elser and Myra Kruger (Book Giveaway)


Today's guest bloggers are Dave Esler and Myra Kruger. They are the authors of The Pursuit of Something Better, which tells the story of the amazing transformation of U.S. Celluar and of its unconventional CEO, Jack Rooney, who had the vision to see the limitations of the traditional business model a decade before it imploded, and the courage to replace it with something much, much better.

Dave Esler and Myra Kruger combined their 30 years of corporate communications, human resources, and consulting experience as Esler Kruger Associates in 1987. Their consulting firm focuses on culture change, organizational surveys, and executive counsel on effective leadership. They are based in Highland Park, Illinois and can be reached at www.eslerkruger.com.

Three Steps to Transformation

Our book, The Pursuit of Something Better, tells a story of genuine transformation: how an underdog company rebuilt its culture on a foundation of old-fashioned values in order to thrive in an industry of heavyweights. The company is U.S. Cellular, the last midsized wireless carrier left standing, after years of industry consolidation, to compete with the AT&Ts and Verizons of the world. The leader responsible for the company’s transformation into a competitive terror in its regional strongholds is Jack Rooney, its CEO for the past decade.

“Transformation” is not a word we use lightly. The changes at U.S. Cellular represent what is perhaps the most successful example of broad-scale, deep-down, root-and-branch, no-compromise corporate culture change in this country in the past 30 years. Many, many, many companies have undertaken similar changes; many of these attempts have been total failures, and most of the rest have achieved only token success. It’s worth paying close attention to one organization – and one leader – that got it right.

Of Rooney’s myriad contributions to this process, three stand out for their uniqueness.

First, he provided the company with not only a vision (corporate “visions” being a dime a dozen), but a detailed picture of what the new world he was asking his company to create would look like. Rooney’s “Dynamic Organization” is extraordinarily specific; beyond the six core values and ten desired behaviors that provide the underpinning of his vision, he posits several “key components” that describe the target culture in remarkably concrete terms.

For example: in the D.O., “associates operate close to their customers and are free from the distractions of running the business;” “leaders lead through inspiration, not by regulation;” “the customer’s experience with the company is more important than the product provided;” “associates – especially leaders – have a customer’s perspective and the ability to visualize the ideal customer experience.” (A full description of all the D.O.’s principal parts is provided in The Pursuit of Something Better.)

For Rooney, these statements are more than the usual wishful thinking; they are depictions of a workplace reality that was missing only one detail: they had not, in 2000, actually happened yet. But, he reminded the somewhat bewildered audiences at his new company, they surely would. In the years since, his description of what the new world would look like has become a set of standards that drive every endeavor at U.S. Cellular – and the company gradually came to look more and more like the Dynamic Organization Rooney had imagined.

Rooney’s second unique contribution was to provide one of the most complete and detailed systems for tracking and measuring cultural progress yet devised. Culture change can be frustratingly nebulous; that’s one of the reasons why so many executive eyes glaze over at its mention. That’s not the case at U.S. Cellular, where an extensive survey of the culture has been conducted annually since Rooney introduced the D.O. in 2000.

The survey was specifically designed to assess the company’s progress in putting the values and behaviors of the D.O. into practice. A statistical basis for measurement is provided by an extensive online questionnaire that examines every aspect of the culture and that is offered annually to every employee. Participation rates are phenomenal, ranging over the survey’s ten-year history from a high of 97 percent to a low of 92; associates are eager to contribute to the survey because they know from experience that the company acts on the results. One segment of the survey asks associates to assess how well their supervisors and skip-level leaders are modeling the culture; these results are used to drive leadership development and become a major component of leaders’ performance appraisals.

The questionnaire is supplemented by a series of individual group interviews in which between 25 and 30 percent of the company participate each year; these interviews are designed to provide explanations for that year’s numerical variations. Survey results are reported, to U.S. Cellular’s entire leadership team – some 1,500 people in 2009 – at the annual, two-day Leadership Forum, one of the major events on the company’s calendar. By the time it concludes, no participant has any doubt about where the company – and each individual leader – stands in relation to the D.O., and what they need to do to get even closer.

Rooney’s third main contribution to his company’s transformation was – and is – the absolute, unwavering conviction that the vision would happen. Many executives who embark on culture change get discouraged and waver; it is just too hard, too daunting, too disruptive. Rooney is different; he has had for many years in the center of his desk a plaque that captures his credo perfectly: “It shall be done.” This is not a statement of power or ego, but of simple fact: failure to implement is not an option. Success will not likely be easy, or cheap, and it may take longer than anyone expects. But it shall be done.

And it has been done. U.S. Cellular in 2009 bears no resemblance to the company Rooney joined nine years ago. Today, it is a proven winner among all its constituencies by every measurable standard: customer appreciation (five J.D. Powers awards in a row, and counting), associate satisfaction, share price, bottom line. The company that set out nine years ago in pursuit of something better has found it.



Here are the rules to win a free copy of The Pursuit of Something Better:

1) Comment here with your working email address so that we can contact you if you win.

2) Get an additional entry for blogging about this contest. Leave a comment here telling us where you blogged about it.

3) Tweet about this contest. Don't forget to tell us here that you tweeted!

Contest runs from today until on July 14, 2009 to July 28, 2009. The winner will be announced at this blog on July 29, 2009.

This contest is open to residents of the United States and Canada only.

Good luck!

The Worst-Case Scenario Survival Handbook: Middle School by David Borgenicht, et al. -- Book Review


You've finally made it out of elementary school. How cool is that? But now you're headed off to middle school and things might be way different than they used to be. How will you survive?

Well, if you pick up a copy of The Worst-Case Scenario Survival Handbook: Middle School, you'll certainly be off to a better start than most.






This quick read is full of advice on how to survive:

The First Day,
Homework Overload,
Bullies and Cliques,
Getting in Trouble,

and so much more, including special "Girls Only" and "Boys Only" sections.

You'll find tips on how to:

memorize your locker combination,
fix a problem with a teacher,
rescue a sinking grade,
challenge a cheater,
prep for a test in your toughest class,
try out without freaking out,

and so many tips that will make your journey through middle school easier and more enjoyable.

One of the topics I paid close attention to is "How to Survive a Bully". While I think it is slightly misplaced being in the "Boys Only" section, the tips found here could really make a difference for a young person trying to deal with a bully. The "Girls Only" section does cover the topic of "How to Survive Mean Girls" and those tips are great, but there are enough girl bullies out there that I felt surviving bullies should be in Chapter 3, titled "The Social Scene".

While reading this book, all I could think was, "Where was this book when I was entering middle school?"

The hip cover and fun illustrations provided by Chuck Gonzales definitely get an "A" in my book, and by using silly names like "Miss Mean Jeans" the authors get their points across in a lighthearted and entertaining way.

Buy it for yourself. Buy it for a friend. Buy it for someone you love. But make sure you buy it before that person enters middle school.


Title: The Worst-Case Scenario Survival Handbook: Middle School
Authors: David Borgenicht, Ben H. Winters, and Robin Epstein
Publisher: Chronicle Books
ISBN: 978-0-8118-6864-8
SRP: $10.99 (U.S.)

Horse Crazy (Book 1) - The Silver Horse Switch by Alison Lester -- Book Review



Young horse lovers are going to get a kick out of Horse Crazy, the new series by Australian author Alison Lester.

In Book 1, The Silver Horse Switch, we meet best friends Bonnie and Sam (her real name is Samantha). These girls know all the horses in Currawong Creek: Whale, Biscuit, Bella, Blondie and Tex, just to name a few. Bonnie whispers to horses and Sam always knows how a horse feels.

The Silver Horse Switch finds Sam's dad, Sergeant Bill Cooper in possession of Drover, a young brumby who had been captured and broken in. Drover is afraid of trains, but makes a good work horse for Bill, even though she won't let the girls ride her. Drover hates being locked up in the small paddock each night and she longs to be free to roam with the other wild horses.

One day, the girls notice that Drover has changed. She doesn't pace in the paddock anymore and even though she a bit afraid of the girls, she seems to like them. And then they notice that Drover's crescent-shaped scar is gone. This isn't Drover at all, but a horse that looks just like her.

How was the switch made? And how can they keep the horse's secret so that they can keep her?

Geared for readers ages 5 to 8, The Silver Horse Switch is an engaging story that will be enjoyed by young readers everywhere. Lester has created two girls who love and know horses like no one else in Currawong Creek.

Even though Currawong Creek is in Australia, based upon the illustrations and the storylines you could mistake Currawong Creek for an American mid-western prairie town, which makes the book appealing to a wider audience.

Speaking of the illustrations, Roland Harvey did an excellent job of bringing this story to life with his pictures. The inside cover has a colored map of all the places in town, including where each horse mentioned in the book resides. Harvey's illustrations are so charming and sometimes funny--like the time the new Drover pressed her mane right up against Mick Daly's face--that they truly compliment and complete the story. I'm glad to see that Harvey returns to illustrate the other books in this series.

Also included is a short list of Australian terms found in the book.

Whether your young reader is a lover of horses or just enjoys a good story with interesting characters and delightful illustrations, The Silver Horse Switch is sure to please.

I can't wait to read the next Horse Crazy books!


Title: Horse Crazy (Book 1) - The Silver Horse Switch
Author: Alison Lester
Publisher: Chronicle Books LLC.
ISBN: 978-0-8118-6554-8
SRP: $4.99 (U.S.)